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Refund, Cancellation & Transfer Policy
Effective 20 October 2026
If we cancel or substantially change the Event, you get a full refund. Otherwise, Global Media Blitz tickets are non-refundable, as stated on the sales page.
Your rights under the Australian Consumer Law are not affected by this policy. If our services have a major failure, you are entitled to the remedies the law provides.
We cancel the Event
Full refund, sent automatically within 10 business days. You may instead choose a credit for a future event.
Booking fee: refunded
We change the date
Keep your ticket for the new date, or get a full refund if you ask within 14 days of our notice.
Booking fee: refunded
Major change (substantially different venue, Glenn Rogers cannot present, or a substantially reduced program)
Keep your ticket, or get a full refund if you ask within 14 days of our notice.
Booking fee: refunded
We move the Event online (for example, under a public health order)
Attend online, or get a full refund if you ask within 14 days of our notice.
Booking fee: refunded
You change your mind
Contact us and we will consider a refund case by case.
Booking fee: not refunded
You can't attend through illness or emergency
Contact us and we will consider a refund case by case.
Booking fee: not refunded
You are removed for serious misconduct (Ticket Terms, clause 7)
No refund, except where the law requires one.
Booking fee: not refunded
Transfers
1. You can transfer your ticket to another person free of charge until 1 month before the Event. Email editor@globalmediablitz.com with your order number and the new attendee's name and email.
2. The new attendee must accept these terms. Business Advantage inclusions transfer with the ticket.
3. Bring-a-friend tickets can be transferred the same way.
Upgrades
You can upgrade from Business Access to Business Advantage by paying the price difference until 18 February 2027, or while Business Advantage tickets remain.
How to request a refund
1. Email editor@globalmediablitz.com with your order number and the reason.
2. We confirm within 3 business days.
3. Approved refunds go back to your original payment method within 10 business days.
If you have a concern, please contact us first. We would much rather fix it directly than see you go through a payment dispute. You can also contact NSW Fair Trading for information about your consumer rights.